Refund & Return Policy

1) The short version

Most brand-new, unused items can be returned within 30 days of your order date for a refund to the original payment method.

2) What qualifies (and what to include)

• Condition: Unused or “as new” when reasonably possible. Include manuals, tools/chargers, and any bundled/free accessories.

• Proof of purchase: Order number or receipt required.

• Restocking fees: None.

• Return shipping: You cover change-of-mind returns; if we shipped the wrong item or confirm a defect on arrival, we’ll cover reasonable return costs.

3) Start a return (fast)

Email support@mattsedrive.shop with your Order #, the item(s) you want to send back, and a quick reason. We’ll reply with instructions and, if needed, an RMA plus the correct return address.

Please don’t send items without authorization unidentified parcels may be refused.

4) Exchanges

Need a different size or model? Request an exchange within the 30-day window (subject to availability). Sometimes the quickest path is return + new order we’ll advise.

5) Refund timing

Once your return is delivered, allow 5–7 business days for inspection. Approved refunds are issued to your original payment method. Most banks/card issuers post within 3–7 business days after we process them.

6) Shipment issues (damaged/missing/incorrect)

Report problems within 7 days of delivery with photos (if damaged) and your order number we’ll make it right.

7) Cancellations

Cancel before shipment for a refund minus a 5% processing fee (non-recoverable payment costs). If the order already shipped, please follow the return steps above.

Returns help: (219) 221-8804 • support@mattsedrive.shop
Business address: 11011 SHIREGREEN LN, FORT WAYNE, IN 46814